Privacy Policy

Welcome to AI WhatsApp CRM ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal data and your customers' messaging data in compliance with DPDP India and global data protection standards.

1. Information We Collect

We collect information you provide directly to us when registering an account, integrating WhatsApp Business Cloud API credentials, uploading product catalogs, or managing contacts:

• Account Data: Name, business name, email address, phone number, and billing information.
• WhatsApp Messaging Data: Inbound and outbound customer messages, phone numbers, contact profiles, and chat metadata processed via Meta Cloud API.
• Usage Data: IP address, browser type, device information, and interaction logs.

2. How We Use Your Information

We use collected data solely to deliver and optimize our SaaS CRM service, including:

• Powering the 24/7 AI Sales Agent to answer customer product queries.
• Processing and delivering WhatsApp messages via official Meta Cloud API endpoints.
• Generating GST invoices and managing order fulfillment workflows.
• Preventing fraud, rate-limiting API abuse, and maintaining workspace security.

3. Data Isolation & Security

We employ enterprise-grade AES-256 encryption at rest and TLS 1.3 encryption in transit. Each workspace is isolated using strict multi-tenant database partitioning (workspace_id). We do NOT sell, rent, or trade your data or your customers' contact lists to third parties.

4. User Rights & Data Deletion

You have the right to access, export, or request permanent deletion of your account and customer data at any time. To request complete data erasure, contact our data protection team at privacy@decentonline.com or use the 1-click Delete options in your CRM dashboard.

5. Contact Us

For any privacy inquiries or compliance requests, please email us at privacy@decentonline.com.